India lives on its small and medium businesses (SMBs) and their success is important for the country. While the passion for entreprenuership and business success abounds, very often the SMBs tend to overlook some of the simple best practices of business. This blog is an attempt in that direction - to revisit the pointers to success, especially in the context of an SMB.
Saturday, October 31, 2009
Creating a great customer experience
I just came across a brief article on how to create a great customer experience in a retail store. While the article itself is very short, the points made are worth thinking about and present a great deal of depth.
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