"My Daughter Priyanka used DHL to courier her applications to American Universities recently. 7 days later, one of the applications had not reached and my daughter had missed her deadline !
Infuriated, I googled the name of the Managing Director of DHL India and Craig's name popped up.
And though no mail ID was available, I used the usual format (firstname.secondname@dhl.com) and sent Craig a mail, for whatever it was worth.
Less than 2 mins later,I got a response from Craig, saying that , he was no longer the MD of India, but he was horrified that this had happened. He put me on to Minal, who heads customer service in India. Over the course of the day he kept in touch, with single line mails, reminiscent of a certain Mr. Goodman. Minal in the meanwhile managed to contact the University, mailed them and explained the reason for the delay. They accepted the application. Craig was as delighted as I was.
And I am a DHL customer for life !
We often share the stories that have brought us grief.Thought I should share a happy story with you.
Warm regards,
Krish"
These are the stories legendary companies / brands are made of. What story do you have?
